"It is a pleasure to see how happy and content mum is under your care, a testament to all the staff at Pontcanna House."

Nicole Pryce

"No one could have done more to create a homely environment and no group of staff could have shown more genuine care and affection towards those residents for whom they were responsible."

Ruth Jones

"I feel happy and at ease knowing that Mother is in very safe and capable hands. The staff are always courteus and friendly. Most importantly, my mum is happy here."

Carol Ackerman

"The main reason I chose Pontcanna House, my mothers GP, recommended it saying, “If she had to put her mother into a home it would be Pontcanna House.” So I thought what better recommendation could I have?"

Anne Baker
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Testimonials

“I have to tell you that Pontcanna House where we played on Thursday is an amazing home.  Out of all the places we have played for you, this one stands out. It's not a big place and when we arrived, there were a lot of very poorly elderly people, and I thought this was going to be a more difficult one.  The manageress said, I hope you play music they can dance to.  I thought - really? Anyway the moment we started, practically the whole room was on its feet.  The manageress was so positive, bright and energetic, she would be an example for so many others who don't participate and encourage their residents.  Even the most sickly had big grins on their faces and were up on their feet.  I was astonished. So we'd love to play there again if the chance was there.  It was very nice to see that you're making such a difference!!”

- Keith Little (Keith Little Trio concert)

"My father has been cared for with great kindness and dignity by a team of professional, caring people. The facilities and standards are first class."

- Robert Tobin

"This is a five star model for care home practice and as a family we have complete peace of mind."

- Annie Massey

"We can't thank you and all your staff enough for making Mum's stay so happy and comfortable"

- Arthur Harvey

"The main reason I chose Pontcanna House, my mothers GP, recommended it saying, “If she had to put her mother into a home it would be Pontcanna House” So I thought what better recommendation could I have?"

- Anne Baker

I shall always be grateful to you for providing my mother with a good home and much kindness at a time when I could not really cope with the situation and most needed your help.

- Elizabeth

"Pontcanna House is a flagship for human decency."

-Morgan Francis

"My lovely mum, enjoying life at Pontcanna House."

- Alison Smith

"My first impression of Pontcanna House was that it felt like home. Your residents were actively encouraged to feel that it was their own home and the staff were their friends as well as their helpers
The premises were always spotlessly clean, fresh and pleasantly decorated and you always made every effort to accommodate the individual wishes of residents and their family with regards to diet, décor and even personal furniture.
No one could have done more to create a homely environment and no group of staff could have shown more genuine care and affection towards those residents for whom they were responsible."

-Ruth Jones

"In my opinion you and your staff gave my mother excellent care throughout her stay with you. Towards the end of her life this level of care went above and beyond your normal duties."

-Dr Rhys Jones

"Simply First Class."

-John Nicholls

"My whole family loved the ethos of this home and the friendliness of all the staff."

-Kathryn O'Sullivan

"There is a warm caring atmosphere - residents are cared for with dignity and respect, and care is individualised. I would highly recommend this care home."

- Debbie H


 

Congratulations to wife’s carers

I AM concerned about the recent reports of the nursing home whose carers have been accused of abusing patients.

I am satisfied that the majority of homes do care and that carers are kind and treat patients with love and kindness; however, it is important that homes be inspected regularly, without warning, at any time of the day, also staff should be encouraged to report any injustice to patients.

I am pleased that my wife, who suffers with Alzheimer’s, resides in an excellent family-run care home which really cares. Nothing is too much trouble, staff will notice if anyone is in distress and will comfort them.

An excellent relationship between management and staff ensures the patients live in a happy relationship with each other.

Tasty meals are provided and various activities are enjoyed, including music, bingo, singing and games.

I would like to congratulate the management and staff of Pontcanna Care Home for the wonderful way in which the people in their care are being looked after.

Arthur Harvey

June 24th, 2011

A high standard of care at home

CARE homes, I feel, have had a lot of bad press because of a few badly-run homes, and having read the letter by Arthur Harvey (YouSay, June 24), regarding the care his wife receives at Pontcanna House Private Care Home, I also want to congratulate the management of Pontcanna House in Cardiff for the professionalism shown with their high standard of care to all the residents.

My mother, who has vascular dementia, has been residing at the home for coming up to three years in September.

It was a painful decision to put mum into care but she had deteriorated so badly we had no choice. The biggest problem was finding a care home that we hoped would really care for our mother. We met with Natalie the manager and owner who went through every little detail and it became obvious that Natalie is very hands-on with the care of all her residents and extremely knowledgeable and highly qualified herself.

Her staff are trained to high standards, which she expects at all times, and they welcome you to call in without notice any day of the week.

The place is always clean, kitchen immaculate, food very tasty and varied and very nice and friendly staff. The activities and days out help to keep mum mentally active, she keeps her dignity and respect and because of this care my mother has improved so much since she has been there.

Myself and my family would like to say a big thank-you to Natalie and all her staff at Pontcanna House for taking such good care of our mother.

Karen Bevan

July 6th, 2011